Refund Policy
We stand behind our service. If you're not satisfied, we're here to make it right with a transparent and fair refund process.
Satisfaction Guarantee
Our goal is your complete peace of mind. If we make a mistake on your filing, we fix it at no extra cost. If you're unhappy with our service before we file, we refund your service fee.
Transparent Refund Process
Refunds are processed back to your original payment method within 5-10 business days. We keep you informed at every step of the return process.
How to Request a Refund
Choose the method that works best for you.
Check Status Page
Go to the tracking page and select "Request Refund" if your order hasn't been processed yet.
Go to TrackingOrder Confirmation
Use the link provided in your order confirmation email or page immediately after purchase.
Eligibility for Refunds
Eligible for Refund
Full Service Fee Refund
If you cancel before we review and prepare your filing.
Error-Based Refund
If we make a mistake that leads to a rejection that cannot be fixed.
Duplicate Charge
If you were accidentally charged twice for the same service.
Non-Refundable Items
State Filing Fees (paid to state government) once submitted.
Orders that have already been successfully filed with the state.
Rejections due to incorrect customer-provided data (though we help refile for free).
Important Notice
BB File is a private filing service. State fees are collected by us and paid to the respective state's Secretary of State or Division of Corporations. Once the state accepts a payment, they strictly do not offer refunds. Therefore, we cannot refund the state fee portion once it has been paid to the state.
Refund Processing Time
What to expect after your refund is approved
24-48
Hours to Review
5-10
Business Days to Process
100%
Transparency Guaranteed